Frequently Asked Questions
Manna
What is Nu3Paw's Manna?
Nu3Paw's Manna is a premium, nutritious dog treat designed to fill in the nutritional gaps left by typical dog foods. It contains high-quality, fully traceable ingredients that support your dog’s overall health, including skin, digestion, joints, and immune system.
What makes Manna different from other dog treats?
Unlike many treats that contain sugar and are unhealthy with no essential nutrients, Manna is made with premium, fully traceable ingredients. It includes hydrolysed beef isolate protein, glycerine, calcium, cranberries, magnesium glycinate, and Diamond V postbiotics, providing a well-rounded nutritional profile.
How does Manna benefit my dog?
Manna offers numerous health benefits such as enhancing coat shine and vibrancy, improving digestion, supporting joint health, and strengthening teeth. The inclusion of Diamond V postbiotics further boosts gut health and strengthens the immune system.
What are Diamond V postbiotics and how do they benefit my dog?
Diamond V postbiotics are a unique ingredient that enhances gut health by promoting beneficial bacteria, improving nutrient absorption, and boosting immune function. They help maintain a healthy digestive system and overall vitality.
Is Manna suitable for all dogs?
Yes, Manna is ideal for dogs of all breeds and sizes. The treats are designed to be easy to pick up and chew, making them enjoyable for every dog.
Does Manna contain any artificial ingredients?
No, Manna is made with natural, high-quality ingredients and does not contain any artificial additives. Your dog gets only the best nutrition.
How does Nu3Paw ensure the quality of its treats?
Manna is made with premium ingredients that undergo strict quality control processes. Each batch is meticulously tested to ensure it meets our high standards for safety, nutrition, and taste.
What does it mean that Manna uses fully traceable ingredients?
Fully traceable ingredients mean that every component in Manna can be traced back to its source. This ensures transparency and guarantees that only high-quality, safe ingredients are used in our treats, providing peace of mind for pet owners.
How can I keep my dog’s treats fresh?
The best way to keep the treats fresh is to store them in their original packaging at room temperature. Since the product is naturally preserved, prolonged exposure can lead to oxidation.
How can I start giving Manna to my dog?
Simply add Manna to your dog’s daily routine as a treat or on top of his food. The best time to start was yesterday, and the next best time is today. Watch as your dog experiences the benefits of optimal nutrition and improved health.
Where can I find ingredient and nutrition information about a specific product on your site?
To find nutritional information, visit the product page and click the “Ingredients” tab under the description. If you need more details, please contact us, and our team will be happy to assist you.
Orders
What payment methods can I use to make my purchase?
We accept all major payment options.
Can I remove a saved payment method?
Yes, you can remove a saved payment method by logging into your account, going to “My Profile” under “My Account,” and removing your saved payment information.
How much does shipping cost?
We offer free shipping on all orders placed through our website.
Will I receive e-mails about my order?
Yes, you will receive several emails: an order acknowledgement, a notification when your order is being prepared for shipment, a shipping confirmation with a tracking number, and a cancellation notice if your order cannot be fulfilled.
How do I know if my order has shipped?
You will receive an email notification once your order has shipped. You can also check your order status in the “My Account” section of our website.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped.
Where can I find my receipt?
You will receive a confirmation email after placing your order. You can also view your order details by logging into your account and selecting “My Orders.”
What happens if my order gets lost?
If you believe your shipment is lost, please contact us, and our team will assist you.
The product I received was damaged, incorrect, or incomplete. How do I get a refund or replacement?
We apologize for any inconvenience caused by damaged, incorrect, or incomplete products. Please contact us, and our team will assist you with a refund or replacement.
How do I contact Customer Service?
You can reach us via email at admin@nu3paw.com.
What does Nu3Paw do with my information?
We value your privacy and only share your information with third parties essential for processing and fulfilling your order. They are obligated to keep your information confidential and use it only for the specified purpose. For more details, please refer to our Terms and Conditions.
What is your privacy policy?
You can access our Privacy Policy.
What is your return policy?
You can access our Return Policy.
Account
How do I set up an account?
Creating an account on our site is quick and easy. Just follow these steps:
- Click “Account Icon” at the top right.
- Enter Your Email Address when prompted.
- Check Your Inbox for a secure 6-digit login code we’ll send you.
- Fill the 6-digit code on our site to confirm and access your new account—no password needed!
That’s it! From now on, you can log in anytime using a secure 6-digit code in your email, giving you a simple and hassle-free experience. If you run into any issues or have questions, feel free to reach out to our support team. We’re always here to help.
Can I update my email address?
For security reasons, you cannot directly update your email address. If you need to change it, you will need to close your current account and create a new one with the new email address.
How can I manage my addresses?
You can add or remove addresses in the “My Profile” section under the “Settings” menu. You can also input a new shipping or billing address during the checkout process.
How do I update my payment information?
To change your payment details, log in to your account and go to the “My Profile” section on the “Settings” page. From there, you can remove an existing credit card or add a new one to your account.