Frequently Asked Questions
What is Nu3Paw Manna?
Nu3Paw Manna is a premium, nutritious dog treat designed to fill in the nutritional gaps left by typical dog foods. It contains high-quality, fully traceable ingredients that support your dog’s overall health, including skin, digestion, joints, and immune system.
What makes Nu3Paw Manna different from other dog treats?
Unlike many treats that contain sugar and are unhealthy with no essential nutrients, Nu3Paw Manna is made with premium, fully traceable ingredients. It includes hydrolysed beef isolate protein, glycerine, calcium, cranberries, magnesium glycinate, and Diamond V postbiotics, providing a well-rounded nutritional profile.
How does Nu3Paw Manna benefit my dog?
Nu3Paw Manna offers numerous health benefits such as enhancing coat shine and vibrancy, improving digestion, supporting joint health, and strengthening teeth. The inclusion of Diamond V postbiotics further boosts gut health and strengthens the immune system.
What are Diamond V postbiotics and how do they benefit my dog?
Diamond V postbiotics are a unique ingredient that enhances gut health by promoting beneficial bacteria, improving nutrient absorption, and boosting immune function. They help maintain a healthy digestive system and overall vitality.
Is Nu3Paw Manna suitable for all dogs?
Yes, Nu3Paw Manna is ideal for dogs of all breeds and sizes. The treats are designed to be easy to pick up and chew, making them enjoyable for every dog.
Does Nu3Paw Manna contain any artificial ingredients?
No, Nu3Paw Manna is made with natural, high-quality ingredients and does not contain any artificial additives. Your dog gets only the best nutrition.
How does Nu3Paw ensure the quality of its treats?
Nu3Paw Manna is made with premium ingredients that undergo strict quality control processes. Each batch is meticulously tested to ensure it meets our high standards for safety, nutrition, and taste.
What does it mean that Nu3Paw Manna uses fully traceable ingredients?
Fully traceable ingredients mean that every component in Nu3Paw Manna can be traced back to its source. This ensures transparency and guarantees that only high-quality, safe ingredients are used in our treats, providing peace of mind for pet owners.
How can I keep my dog’s treats fresh?
The best way to keep the treats fresh is to store them in their original packaging. Since the product is naturally preserved, prolonged exposure can lead to oxidation.
How can I start giving Nu3Paw Manna to my dog?
Simply add Nu3Paw Manna to your dog’s daily routine as a treat or on top of his food. The best time to start was yesterday, and the next best time is today. Watch as your dog experiences the benefits of optimal nutrition and improved health.
Where can I find ingredient and nutrition information about a specific product on your site?
To find nutritional information, visit the product page and click the “Ingredients” tab under the description. If you need more details, please contact us, and our team will be happy to assist you.
What payment methods can I use to make my purchase?
We accept all major payment options.
Can I remove a saved payment method?
Yes, you can remove a saved payment method by logging into your account, going to “My Profile” under “My Account,” and removing your saved payment information.
How much does shipping cost?
We offer free shipping on all orders placed through our website.
Will I receive e-mails about my order?
Yes, you will receive several emails: an order acknowledgement, a notification when your order is being prepared for shipment, a shipping confirmation with a tracking number, and a cancellation notice if your order cannot be fulfilled.
How do I know if my order has shipped?
You will receive an email notification once your order has shipped. You can also check your order status in the “My Account” section of our website.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped.
Where can I find my receipt?
You will receive a confirmation email after placing your order. You can also view your order details by logging into your account and selecting “My Orders.”
What happens if my order gets lost?
If you believe your shipment is lost, please contact us, and our team will assist you.
The product I received was damaged, incorrect, or incomplete. How do I get a refund or replacement?
We apologize for any inconvenience caused by damaged, incorrect, or incomplete products. Please contact us, and our team will assist you with a refund or replacement.
How do I contact Customer Service?
You can reach us via email at robert@nu3paw.com.
What does Nu3Paw do with my information?
We value your privacy and only share your information with third parties essential for processing and fulfilling your order. They are obligated to keep your information confidential and use it only for the specified purpose. For more details, please refer to our Terms and Conditions.
What is your privacy policy?
You can access our Privacy Policy.
What is your return policy?
You can access our Return Policy.
Account
How do I set up an account?
To set up an account, click the user icon located at the top right corner of any page on our website and select "Create My Account". Enter your email address and create a password. Once you submit your details, you will receive a confirmation email from us.
Can I update my email address?
For security reasons, you cannot directly update your email address. If you need to change it, you will need to close your current account and create a new one with the new email address.
How do I reset my password?
Click "Login" from the user icon at the top right corner of our website, then select “Forgot Password” on the sign-in page. Enter your email address, and you will receive an email with a link to reset your password.
How can I manage my addresses?
You can add or remove addresses in the “My Profile” section under the “My Account” menu. You can also input a new shipping or billing address during the checkout process.
How do I update my payment information?
To change your payment details, log in to your account and go to the “My Profile” section on the “My Account” page. From there, you can remove an existing credit card or add a new one to your account.
N3P Network
What is the N3P Network?
The N3P Network is our subscription service designed to make it easy for you to receive regular shipments of your favourite products. Select the “Sub & Save” option on the product page or at checkout, then choose how often you want to receive your shipments. You can manage your subscription by visiting “My Account” and clicking on the “N3P Network” tab. Your orders will be automatically placed according to your chosen schedule, and you’ll be charged when the order is shipped. We’ll notify you by email when your order is being prepared and provide tracking information once it ships.
How do I view my N3P Network subscription details?
To view your subscription details, go to “My Account” and click on the “N3P Network” tab.
How much does the N3P Network cost?
You will get a 5% discount on all N3P Network orders, and shipping is free on every order.
Is it possible to skip an N3P Network order?
Yes, you can skip an order. Go to “My Account”, click the “N3P Network” link, and then the “Manage” button. In the “Next Shipment” section, click the “Skip” icon next to the order date you want to skip. Confirm your choice by clicking “Yes”. Changes must be made at least 48 hours before the scheduled shipment date.
How do I change my shipment frequency?
To change how often you receive your N3P Network orders, go to “My Account” and click on the “N3P Network” tab. Click the “Manage” button, then select your desired frequency from the dropdown menu.
Can I pause my N3P Network orders?
Yes, you can pause your deliveries. Go to “My Account”, click the “N3P Network” tab, and then the “Manage” button. Click the “Pause” button to temporarily stop your subscription. Make sure to pause at least 48 hours before the next scheduled shipment.
How do I change the delivery address for my N3P Network order?
To update your delivery address, go to “My Account” and click the “N3P Network” tab. Click the “Manage” button, then the “Edit” link next to your shipping address. Enter the new address and click “Save”.
How do I cancel my N3P Network subscription?
To cancel your subscription, go to the “N3P Network” tab and click the “Manage” button. Click the “Cancel” icon and confirm your decision by clicking “Yes”. Cancellations must be made at least 48 hours before the next scheduled shipment date.