Return policy

Return Policy for nu3paw.com

Effective Date: December 9, 2024

At nu3paw.com, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return process. Please read our return policy below for details.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (e.g., receipt or order confirmation email) is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food or items with an expiration date).
  • Customized or personalized items.
  • Gift cards.
  • Items marked as "Final Sale."

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    Email our customer service team at [Insert Email Address] or call [Insert Phone Number] to request a return authorization. Include your order number and reason for the return.

  2. Pack Your Item:
    Securely package the item(s) in the original packaging to prevent damage during transit.

  3. Ship the Item:
    Send the package to the address provided by our customer service team. Please use a trackable shipping method for your protection.

3. Refunds

  • Refunds will be processed within 7-10 business days after we receive and inspect your returned item(s).
  • Refunds will be issued to the original payment method.

Shipping Costs

  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Exchanges

We offer exchanges for defective or incorrect items. To request an exchange:

  1. Contact us at [Insert Email Address] or [Insert Phone Number] with your order details.
  2. Return the original item as per the instructions above.
  3. A replacement item will be shipped to you once we receive the returned item.

5. Defective or Damaged Items

If you receive a defective or damaged item:

  • Notify us within 7 days of receiving the item.
  • Provide photos of the damage or defect for verification.
  • We will arrange for a replacement or issue a refund, including shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • If you still have not received your refund, please contact us at [Insert Email Address].

7. Contact Us

For any questions or concerns about your return, please reach out to us:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Mailing Address: [Insert Mailing Address]

We are here to assist you and ensure a smooth return experience. Thank you for shopping with nu3paw.com!