Return policy

Return Policy for nu3paw.com

Effective Date: January 1, 2025

At nu3paw.com, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return process. Please read our return policy below for details.

1. First-Time Purchase Guarantee

  • We offer a 100% money-back guarantee only for first-time purchases of our dog supplement products.
  • To qualify, a minimum of 50% of the soft chews (i.e., 30 chews) must still be in the package when returned.
  • The return must be initiated within 30 days of the delivery date.

If these criteria are not met (for example, if it’s not your first order or fewer than 30 chews remain), please refer to our general return policy below.

2. General Eligibility for Returns

  1. Items must be returned within 30 days of the delivery date.
  2. Items must be unused, in their original packaging, and in the same condition as when received.
  3. Proof of purchase (e.g., receipt or order confirmation email) is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food or items with an expiration date)
  • Customized or personalized items
  • Gift cards
  • Items marked as “Final Sale”

3. Return Process

Contact Us

  • Email our customer service team at admin@nu3paw.com to request a return authorization.
  • Include your order number and the reason for your return.

Pack Your Item

  • Securely package the item(s) in the original packaging to prevent damage during transit.

Ship the Item

  • Send the package to the address provided by our customer service team.
  • Please use a trackable shipping method for your protection.

4. Refunds

  • Refunds will be processed within 7-10 business days after we receive and inspect your returned item(s).
  • Refunds will be issued to the original payment method.

Shipping Costs

  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Exchanges

We offer exchanges for defective or incorrect items. To request an exchange:

  1. Contact us at admin@nu3paw.com with your order details.
  2. Return the original item as per the instructions above.
  3. A replacement item will be shipped to you once we receive the returned item.

6. Defective or Damaged Items

If you receive a defective or damaged item:

  1. Notify us within 7 days of receiving the item.
  2. Provide photos of the damage or defect for verification.
  3. We will arrange for a replacement or issue a refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. If you still have not received your refund, please contact us at admin@nu3paw.com.

8. Contact Us

For any questions or concerns about your return, please reach out to us:

We are here to assist you and ensure a smooth return experience. Thank you for shopping with nu3paw.com!